Frequently Asked Questions

Do I need to set up an account with you?

You are not required to set up an account with us, you can checkout as a guest. Although, setting up and account will allow you to keep record of your purchases all in one place.

How do I change and check my account details?

Simply log in to your account to change account details.

I've forgotten my password

If you need to obtain your password you can click on the Sign In tab to use the Forgot Password feature. This will allow you to recover your password via email.

I want to return my purchase! What do I do?

To obtain return approval, send us an email through the Contact Us tab and we will respond back to you with the information needed to make a return.

You may return most new unused, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) You will still be responsible for all shipping costs if the error was not on our side. (Including return shipping)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Apple Pay and Paypal